FAQ
At Snapgizmo, we are here to help! Below are answers to some of the most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us at snapgizmostore@outlook.com.
1. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order. Additionally, you can visit our Track Your Order page for more details.
2. How long will it take for my order to arrive?
- Processing time: Orders are usually processed within 1-3 business days.
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Shipping time:
- Domestic orders: 7-15 business days.
- International orders: May take 10-30 business days, depending on the destination.
3. Can I change or cancel my order?
Unfortunately, once an order is placed, we are unable to make changes or cancellations. Please double-check your order details before completing your purchase. If you have any concerns, please reach out as soon as possible, and we will do our best to assist you.
4. What should I do if I receive a damaged or incorrect item?
We’re sorry if there was an issue with your order. Please contact us at snapgizmostore@outlook.com within 7 days of receiving the item. Include your order number and a photo of the damaged or incorrect product, and we will resolve the issue as quickly as possible, including providing a replacement or refund.
5. Do you offer international shipping?
Yes, we offer international shipping to select countries. The shipping costs and delivery times will be calculated at checkout. Please note that international orders may be subject to additional customs duties or taxes, which are the responsibility of the customer.
6. Can I return a product?
Yes, you can return most items within 30 days of receiving your order. The product must be unused and in its original packaging. Please visit our Returns Policy page for more information.
7. How do I contact customer support?
You can reach us by email at snapgizmostore@outlook.com. Our customer support team is available to assist you with any questions or concerns you may have.
8. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
9. Are my payment details secure?
Yes, all payment information is securely processed using industry-standard encryption. We take your privacy seriously and never store your payment details.
10. How do I stay updated with new arrivals and promotions?
Sign up for our newsletter at the bottom of our website to receive updates on new products, sales, and promotions. You can also follow us on social media for the latest news.
If you have any other questions, don’t hesitate to reach out to our customer support team at snapgizmostore@outlook.com. We are happy to help!